Dynamics 365 for Commerce
Enabling Businesses to Build, and Run Digital Marketplace
Unify your physical and digital commerce and build brand loyalty through personalized engagement. Dynamics 365 Commerce (earlier Dynamics 365 for Retail) helps you to exceed customer expectations in retail, and online commerce space.
Streamline and Automate Organizational Commerce
Leveraging an omni-channel commerce platform to create seamless buying experience. The advanced analytics and machine learning features within Dynamics 365 for Commerce enables stakeholders to keep a tab on the stock levels.
SOLUTION
Dynamics 365 Commerce Solution Capabilities
Enhance efficiency of e-commerce business with Microsoft Dynamics Retail tools. Built-in easy to use development tools enable innovative purchasing. AI moderated ratings and reviews helps build customer trust and boost results.
- Engage Customers Across Channels
- Build Loyalty And Exceed Expectations
- Intorduce Digitalization In Commerce
- Enable Ai-driven Intelligent Commerce
- Modernize Retail Store And Streamline Operations
- Connected Commerce Journey For Every Customer
- Gain Agility And Scalability
Cross-channel customer engagement and management made easy with Dynamics 365 for Commerce. Provide you customers the best buying options and experience using various functionalities within Dynamics 365 Commerce like self-service capabilities.
Seamless Purchasing Experience
Connect digital, in-store, and back-office operations on a truly unified commerce platform.
Consistent Customer Engagement
Allow customers to decide the timeline of purchase on any device, across all channels.
Provide Choice and Convenience
With connected ordering and fulfillment tools, empower customer with buying options.
Create and Manage Sales Promotions
Dynamics 365 Commerce enables businesses to centrally manage promotions across all channels.
Expand Business Partner Engagement
Enrich self-service buying services with the use of functionalities within Dynamics 365 Commerce.
Customer trust and loyalty is a major achievement for any organization that thrives to provide the best customer experience. By exceeding customer expectations using the functionalities within Dynamics 365 Commerce stakeholders can boost customer experiences.
Personalize Customer Experiences
Exceed the customer expectations with tailored product selections and relevant recommendations.
Expand Customer Choice
Deliver endless aisles purchasing options whether in store/ online, regardless of stock levels.
360-degree Customer View
Access Dynamics 365 Customer Insights for connecting physical and digital forefronts for customer view.
Empower Employees and Sales Agents
Foster lasting relationships through AI-driven recommendations, insights and loyalty program.
Enhance Sales Capabilities
Address aspects of buying journey with native support for Dynamics 365 Sales and Dynamics 365 Customer Service
With the everyday advancements in technology, it is imperative for digitalization to be introduced in all aspects of business, including commerce. Use the rich functionalities within Dynamics 365 for commerce to streamline management across channels with digitalization.
Engaging, Intelligent Digital Storefronts
Use drag-and-drop content authoring with easy-to-use visual page builder to launch websites.
Engage Shoppers
Deliver personalized, appealing web experiences with content-driven commerce strategies.
Streamline Management Across Channels
Get a single view of content, assets, promotions and pricing across physical and digital channels.
Test and Evolve Digital Channels
Use experimentation and personalization tools through Optimizely experimentation platform.
Enrich B2B Buying Experience
Provide business partners powerful, intelligent and user-friendly capabilities of B2C e-commerce
With the help various functionalities within Dynamics 365 for Commerce businesses can enable AI-driven intelligence in their processes. Businesses are empowered to make informed decisions, with increased customer conversion rates and revenue.
Up-sell and Cross-sell:
Empower customers and partners with AI-based recommendations to cross-sell and upsell.
Increase Revenue
Decrease fraud, reduce operational expenses, and increase bank acceptance rates with Dynamics 365.
Increase Customer Conversion Rates
Improve product selection and accelerate purchase decisions using AI-moderated ratings.
Help Customers Find Products Easily
Enable customers search online and in-store with intelligent context-aware product search.
Ensure Accessibility
Use Commerce authoring tools and MS Accessibility Insights to verify page content accessibility.
Businesses can boost their revenue and maximize profitability using the features within Dynamics 365 for Commerce. The advanced features enable stakeholders to rightly forecast demand and make informed decisions for business growth and sustainability.
Maximize Profitability
Highlight right products at the right time and price using modern retail POS and AI-driven advice.
Get Accurate Stock View
Use Dynamics 365 Commerce to centrally track product information, categories, assortment and more.
Enhanced Decision Making
Access advanced analytics, machine learning for making informed, cost-effective decisions.
Customer Demand Forecasting
Meet customer needs using actionable insights provided by historical sales and purchase data.
The actionable insights provided to stakeholders help them with clarity in customer demands, trends and inclinations. The centralized tracking system helps understand if the processes are being carried out as per plan. Provide rich personalized experiences to customers with Dynamics 365 for Commerce.
Seamless Customer Journeys
Easily orchestrate personalized multichannel journeys with native of Dynamics 365 Marketing.
Maximize Customer Conversions
Use customized, authentic e-commerce and engaging product pages to maximize conversions.
Rapidly Respond to Customer Needs
Sophisticated, AI-powered chatbots that can resolve common issues and answer questions.
Boost Customer Satisfaction
Native support of Dynamics 365 Customer Service helps resolve customer queries, post-sale experience.
Business agility and scalability can now be easily achieved with Dynamics 365 for Commerce. Protect crucial organization data and enable API-first Commerce to meet the changing dynamics of business. Flexible deployment options and customizations enable organizational agility.
API-First Commerce
Enable API-driven headless commerce engine to adapt to current emerging business needs.
Customize Solutions
Employ configurable and extensible platform that expands and grows to fit your business needs.
Meet Business Needs
Flexible deployment options enable rapid expansion and business growth with Dynamics 365 Commerce.
Safeguard Data
Use cohesive security management and comprehensive compliance coverage for data security.
Real-Time Engagement of Customers
Adapt fast to new marketing technologies and increase efficiency in business productivity with Dynamics 365 for Marketing. Real-time engagement with customers allows stakeholders to streamline communications and provide quick resolutions.
Real-time Customer-led Journeys
Understand content requirements through information from customer-interactions on various channels.
Design Customer-led Experiences
Understanding of customer journey enables businesses to engage with them using personalization.
Impactful Content
Access point-and-click dynamics authoring, use A/B testing and analytics to produce impactful content.
Deliver Seamless Experiences
Use AI driven recommendations and digital channels for providing seamless interactions to customers.
Win Customers and Earn Loyalty Faster
Every business, undeniably, strives hard to achieve customer trust and loyalty for their brand. D365 for Marketing empowers businesses with tools to enrich the experiences of their customers. The solution enables personalization for a customer-centric approach.
Design End-to-end Journeys
Users can create journeys and personalization from customer-triggered events across channels.
Improve Customer Communications
Help teams to strengthen customer relations with interactions and engagement for business expansion.
Nurture Leads and Accounts
Maintain continuous customer interactions through mails, notifications, and so on for nurturing leads.
Turn Event Attendees into Loyal Customers
Simplified event planning, nurturing registrants, improving audience engagement for better conversions.
Personalize Customer Experiences With Ai
The functionalities within Dynamics 365 for Marketing enables teams to drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Now turn insights into AI-powered actions to transform customers into fans.
Create Engaging Content
Use AI-recommended images, offers, dynamic content within D365 Marketing to maximize engagement.
Experiment to Increase Engagement
D365 for Marketing enables users to run A/B tests, optimize content based on previous activities.
Improve Marketing Effectiveness
Use real-time KPIs, boost customer journeys using analytics and Microsoft Power BI dashboards.
360-Degree Customer View
Access D365 Customer Insights for enhanced customer targeting, personalization for customer journeys.
Build Customer Trust With A Unified, Adpatable Platform
To build customer trust, it is imperative to provide them with apt services and reliable information. Get advanced customization and personalization functionalities within Dynamics 365 for Marketing to manage processes with ease and expertise.
Unify, Share Customer Data Securely
Provide single, real-time view of customer context across D365 applications and align teams accordingly.
Comply With Regulations
Make use of built-in features to comply with the GDPR, HIPAA regulations and accessibility guidelines.
Customize, Extend the Application
Automate marketing processes using APIs, external add-ons, built-in workflows or create new ones.
Run Business-unit Level Marketing
Optimize marketing communication content to maintain consistency and promote reuse of content.
PRODUCT LICENSING
Dynamics 365 Commerce Pricing & Licensing
Choose the licensing option that’s right for your business. Contact us to purchase or to get a free assessment, consulting services, or additional pricing.
Dynamics 365 Commerce
$247.10Per user/month
Includes core capabilities to manage omnichannel retail operations.
Premium
$5,492per month
- Includes e-commerce management for Dynamics 365 Commerce.
- Requires Dynamics 365 Commerce
OUR SERVICES
Your Business,
Our Expertise
We have helped several organizations over many years with their digital transformation aspirations. Our comprehensive service offerings help customers to stay engaged with us for a long period of time. From upgrade and implementation to support, and audit services, we have got it all covered for you.
Implementation Service
We believe in hassle-free Dynamics 365 along with proper training, and support. Our years of experience and subject matter expertise enable us to deliver projects error-free, on time and within budget.
Upgrade Service
An upgrade to the latest version can bring a host of technological benefits. We have helped several businesses to move up to the latest Dynamics version from older ones for more efficiency.
Support Services
We have a dedicated support team with centralized support desk, subject matter experts, well-defined SLAs, and case priority matrix to help with ongoing operational support of Dynamics 365 Sales.
Audit Services
Are you getting the expected result from your Dynamics Solution? If not, our audit services will help you to take a step back, understand what’s working, what’s not working, and then apply the corrective action or optimization patches.
Resources
Video & Rich Content
With 500+ projects, you can bring together everything your team needs to communicate, collaborate, and coordinate work, start to finish.
Frequent Questions
What is Dynamics 365 Commerce?
Dynamics 365 Commerce is a comprehensive omni-channel solution that enables unification of back-office, in-store and digital experiences. These helps personalize customer engagement and improve operations using the rich functionalities.
What are the features of D365 Commerce?
The features of D365 for Commerce include, data-security, seamless-customer journeys, customizable solutions, API-driven commerce, enriching B2B buying experience and so on. These functionalities help digitalize commerce in businesses.
What are the benefits of Dynamics 365 Commerce?
D365 for Commerce has numerous benefits for organizations, some of which are digitalizing commerce, streamlining business processes, gaining scalability and organizational agility, providing 360-degree view of customers and so on.
What should I consider when looking for a good Commerce solution?
Businesses should keep features like their inventory needs, customizations required, payment methods offered, mobile friendliness, ease of navigation and so on in mind when looking for a good CRM solution to manage Commerce in their business.
What is the pricing of Dynamics 365 Commerce?
The pricing of Dynamics 365 Commerce differs based on various purchasing options. For your convenience the pricing of D365 for Commerce, with features has been provided in the Pricing section above.
Which businesses should opt for D365 for Commerce?
Dynamics 365 for Commerce is the best CRM solution for mid-size organizations and enterprises looking to streamline their organizational commerce. This solution offers a higher scope of customizations and enhanced digitalization.
Schedule live demo
We’d love to show you a customised demo to show you that how Dynamics 365 solution can fit to your business needs.
LIVE DEMO
Request a Demo
We would love to demonstrate Microsoft Dynamics Retail aka Dynamics 365 Commerce in action and how it can help your business.
WHY DYNAMICS SQUARE?
We're Microsoft Dynamics 365 Commerce Experts.
Dynamics Square, Microsoft Gold Partner is one of the most sought-after Microsoft Dynamics solution providers for businesses who wish to digitalize their workflows.
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Man Years of Expertise
Our in-depth knowledge of the products and years of expertise has enabled the Dynamics Square team to deliver services with efficiency in record less time.
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Subject Matter Experts
The team at Dynamics Square comes with rich hands-on experience which helps us identity issues, and requirements in a proactive manner.
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Project Deliveries
Our team has efficiently and successfully completed 500+ successful projects and continues to add new feathers to our cap.
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Customer Support
We provide round the clock customer support for all services that we offer including, implementation, upgradation, audit, consultation and so on.
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We offer a complete suite of products and services for businesses to boost growth and introduce digitalization, enhancing organizational agility
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Customer Satisfaction
The numerous success stories and references of Dynamics Square speaks high volumes of the level of customer satisfaction the team provides.
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